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Posted on March 08 2021

ASQ awards for the best airports in Europe in 2020 announced

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By  Editor
Updated May 25 2023

ACI EUROPE has announced names of the airports that won the ASQ awards in Europe for 2020. The awards are decided based on the reviews about the best airports from customers There are 15 winners from Europe for the awards.

The ASQ is the only survey to measure the satisfaction of passengers while they are at the airport. Over half of the billions of travelers traveled through an ASQ airport.

ACI has stated that it had added new questions in its survey that helped to evaluate customer feedback on new health measures. The new questions also acknowledged the success of those health measures.

It was in 2020 that The Health Accreditation program of ACI was launched, since when 240 airports have been accredited.

Winners of the best measure for hygiene in Europe

  • Tallinn Airport – Tallinn, Estonia
  • Skopje International Airport – Skopje, North Macedonia
  • Porto Airport – Porto, Portugal
  • Madeira Airport – Madeira, Portugal
  • Keflavik International Airport – Keflavik, Iceland
  • Joao Paulo II Airport – Ponta Delgada, Portugal
  • Helsinki-Vantaa Airport – Helsinki, Finland
  • Faro Airport – Faro, Portugal
  • Belgrade Nikola Tesla Airport – Belgrade, Republic of Serbia
  • Aeropuerto Seve Ballesteros-Santander – Santander, Spain
  • Aeropuerto Internacional Región de Murcia – Murcia, Spain
  • Aeropuerto de Pamplona – Pamplona, Spain
  • Aeropuerto de Menorca – Menorca, Spain
  • Aeropuerto de Federico García Lorca Granada-Jaén – Granada, Spain
  • Aeropuerto de Alicante-Elche – Alicante, Spain

Best airports according to passenger numbers per year

Under 2 million passengers per year

  • Joao Paulo II Airport – Ponta Delgada, Portugal
  • Inverness Airport – Inverness, United Kingdom
  • Aeropuerto de San Sebastián – San Sebastián, Spain
  • Aeropuerto de Federico García Lorca Granada-Jaén – Granada, Spain

2 to 5 million passengers per year

  • Zagreb Airport – Zagreb, Croatia
  • Tallinn Airport – Tallinn, Estonia
  • Skopje International Airport – Skopje, North Macedonia
  • Krasnoyarsk International Airport – Krasnoyarsk, Russian Federation

5 to 15 million passengers per year

  • Sochi International Airport – Sochi, Russian Federation
  • Porto Francisco Sá Carneiro Airport – Porto, Portugal
  • Malta International Airport – Malta, Malta
  • London City Airport – London, United Kingdom
  • Keflavik International Airport – Keflavik, Iceland
  • John Paul II International Airport Krakow – Balice – Kraków, Poland
  • Faro Airport – Faro, Portugal
  • Belgrade Nikola Tesla Airport – Belgrade, Republic of Serbia

15 to 25 million passengers per year

  • Pulkovo Airport – St. Petersburg, Russian Federation
  • Prague Airport – Prague, Czech Republic
  • Helsinki-Vantaa Airport – Helsinki, Finland

25 to 40 million passengers per year

  • Zurich Airport – Zurich, Switzerland
  • Sheremetyevo International Airport – Moscow, Russian Federation
  • Moscow Domodedovo Airport – Moscow, Russian Federation
  • Lisbon Airport – Lisbon, Portugal
  • Aeroporto di Roma-Fiumicino – Rome, Italy

During the COVID-19 crisis, ACI asked the European Commission to create an EU recovery framework for aviation. This was following the considerable decrease of passengers in European airports which went into millions since January 2020. The pandemic caused a great decline in travelers including those who otherwise would be present in airports when they travel on a visitor visa or a tourist visa.

If you are looking to Study, Work, Visit, Invest or Migrate to Europe, talk to Y-Axis, the World’s No.1 Immigration & Visa Company.

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Note:

ACI - Airports Council International

ASQ - Airport Service Quality

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