The US immigration improves itself with new IVR system

USCIS new Voice system

The USCIS contact center has improved its facilities with the introduction of new interactive voice response (IVR) system for calls in English and Spanish.

The new system introduced for US immigration enables a caller to:

  • Provide feedback in real-time through an optional survey
  • Receive links for forms and information by email or text
  • Speak to the system rather than selecting keypad options

In a phased manner, the new system will be implemented to make USA immigration services better.

This means that queries, like those related to US immigration visa, from every caller, shall not be dealt with by the IVR right now.

The aim is to bring it into a fully operational status to increase the range of self-service options for the customers. The IVR will also improve the efficiency of the USCIS contact center with such facilities provided.

Another advantage of the new system is that it will reduce the call time for a caller as a wide range of self-service options will be given. Hence, they won’t have to repeat their requirement and be affected by such elements as background noise, accent, and dialect.

However, there will not be any change in the USCIS contact center’s toll-free numbers. The hours allotted for live assistance will also remain the same.

If you are looking to Study, Work, Visit, Invest or Migrate to the USA, talk to Y-Axis, the World’s No.1 Immigration & Visa Company.

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Anshul Singhal

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