The call center services for Australian visa and immigration for Department of Home Affairs has been outsourced to DATACOM. The multinational company will be paid by DHA to handle 1.5 million queries for Australian visa and immigration in the latest privatization of crucial government services. The Sydney based operation will be replaced by the Adelaide-based call center of DATACOM.
DATACOM, as it is, has crucial business from the Government of Australia. It offers customer support services to the Taxation Department of Australia. It has created a Virtual Assistant for the agency of the government that handles intellectual property and patents.
The objective of the government is to reduce wait times and enhance information access. This is with respect to queries for Australian visa and immigration, as quoted by the Guardian.
Jonathan Ladd the Chief Executive of DATACOM said that the firm had undergone painstaking process of procurement to obtain the contract. This demonstrates the innovation and leadership of the firm in offering customer care services in Australia, he added.
A Contact Service Centre will be established by DATACOM offering optimized and efficient client experience said, Ladd. It will provide assistance and information regarding moving to Australia. The decision-making powers will totally remain with the Department of Home Affairs, added the CEO.
The MNC further elaborated that it was in full compliance with all legal and financial obligations for all the operating nations. DATACOM makes full payment of the corporate tax of 30% with R&D deductions offset with respect to tax obligations in Australia, it added.
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